SHIPPING INFORMATION

GLOBAL SHIPPING NOW AVAILABLE

• PLAYFUL now offers worldwide shipping to over 220 countries and territories, bringing our curated secondhand fashion collection to fashion enthusiasts globally.

SHIPPING METHOD

• ・Carrier: DHL Express
• ・Processing time: Your order will be shipped within 2 business days.
• ・Delivery: Worldwide delivery via DHL Express international network.

SHIPPING COSTS

• ・Shipping costs vary by destination country and order weight.
• ・Costs are calculated and displayed at checkout before you complete your purchase.

DUTIES & TAXES

• ・Duties & Taxes are either prepaid or calculated at checkout depending on the destination country.
• ・Local taxes, where applicable, will be calculated at checkout.
• ・No additional charges will be applied upon delivery when DDP is available.

DELIVERY TIMEFRAME

• ・Standard delivery typically takes 5-10 business days after shipment, depending on destination.
• ・Delivery times may vary during peak seasons or for remote areas.
• ・You will receive a tracking number via email to monitor your shipment in real-time.

SPECIAL HANDLING REQUESTS

• ・If you have specific shipping preferences or need to change your delivery address, please contact us before shipment.
• ・Additional charges may apply if special handling is requested after your order has been processed.

SHIPPING RESTRICTIONS

• ・While we ship to over 220 countries, some destinations may have shipping restrictions or special requirements.
• ・You will be notified during checkout if your destination has any restrictions.

CONTACT US

• If you have any questions about shipping or need assistance with your order, please feel free to contact us.