FAQs

How to contact the Customer Service team

• For any inquiries, please contact us by using the inquiry form.

Are all of your products genuine?

• Yes, we have been buying and operating clothing for over 30 years.

  We have knowledge, and we check the items one by one carefully before selling.

Will you restock the item that already sold out?

• We are not sure when we can re-stock the same items, because all items are second-hand ones.

  In addition, we do not currently have the facility to let you know if or when an item is due back in stock.

What is the returns or exchange policy?

• Basically, we can not accept return or exchange for any reason.

  (*If you receive defective items, please contact us within 2 days after receiving.)

Are duties and taxes included in the price?

• Yes! Duties and taxes are included in the price displayed at checkout — no surprise fees upon delivery.

  We ship on a DDP (Delivered Duty Paid) basis.

How much is the shipping cost?

• Shipping costs vary by country.

  Please check the shipping cost in your shopping bag.

What shipping methods do you use for my orders?

• We use DHL Express for all international shipments.

  Your order will be shipped within 2 business days.

  Please feel free to contact us if you have any questions about shipping before purchase.

Do you ship to my country?

• We ship anywhere all over the world, but some countries are not in the serviced area.

  Please check the SHIPPING AREA page for more details.

I haven't received any email after placing my order.

• Order-related emails, such as order confirmations, shipping notifications, and cancellation notices, will be sent from Global-e(@global-e.com).

  If you cannot find the email, please contact us by using the inquiry form.

Can you combine my orders?

• Each order is shipped separately.

  Once you complite an order, we cannot combine another order evne if you purchase it the same day.

What payment methods do you accept?

• Payment methods and available currencies vary by country.

  We accept major credit cards and local payment methods depending on your region.

  Please feel free to contact us if you have any questions before purchase.

Where is your real store location?

• Please check the STORE LOCATION page for more details.

Can I buy / try on the items at your real store?

• Yes, you can try all of the items that are listed online in our real store.

  Please check the STORE LOCATION page for more details.

When will my rank be changed?

• Your rank will change after the next day of shipping out your order.